FAQ

Frequently Asked Questions (FAQ)

Welcome to the TEXCLUSIVE LTD FAQ section. Here you’ll find answers to the most common questions about our store, products, and services.

1. What products do you sell?

We specialize in selling high-quality vases designed to add elegance and style to your home.

2. Do you offer free shipping?

  • United Kingdom: Yes, we provide free shipping on all orders.

  • International Orders: A flat shipping fee of £8 applies.

3. How long does delivery take?

  • UK Orders: Estimated delivery time is 3–5 business days.

  • International Orders: Estimated delivery time is 7–14 business days, depending on the destination and customs clearance.

4. What is your return policy?

We offer a 30-day free return policy. Items must be unused, in their original packaging, and returned in the same condition as received. Please review our Return and Refund Policy for more details.

5. How do I request a refund?

To request a refund, please contact us at shopify@texclusiveltd.shop with your order details. Once the returned item is inspected and approved, your refund will be processed within 5–10 business days.

6. Who pays for return shipping?

  • If the product is damaged or defective, TEXCLUSIVE LTD will cover the return shipping cost.

  • For other reasons (e.g., change of mind), customers are responsible for return shipping.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

8. Do you ship internationally?

Yes, we ship worldwide. International orders are subject to a flat fee of £8, and customers are responsible for any local customs duties or taxes.

9. How can I contact customer support?

You can reach us anytime via:

We aim to respond within 24 hours.